Frequently Asked Questions
(FAQ)
Welcome to the FAQ page of Saraat Stone. Below you will find answers to some of the most common questions our clients ask about our products and services.
What types of natural stone does Saraat Stone offer?
We offer a wide variety of natural stones including marble, quartzite, sandstone, basalt, and slate. Each stone is available in different finishes and sizes to suit various project requirements, whether for residential, commercial, or industrial applications.
Do you provide customized stone solutions?
Yes, we offer customized solutions based on your project specifications. Our advanced manufacturing facility can create custom shapes, sizes, and finishes to meet unique design and architectural needs.
Where does Saraat Stone source its materials?
Our natural stones are sourced from the finest quarries across India, known for producing high-quality materials with excellent durability and aesthetic appeal. We carefully select our raw materials to ensure consistency and quality in every product.
What certifications does Saraat Stone hold?
Saraat Stone is ISO-certified, holding the ISO 9001:2015 Certificate for quality management, ISO 45001:2018 Certificate for occupational health and safety, and a Certificate of Compliance to ensure we meet international standards for safety, environmental care, and ethical labor practices.
What is the lead time for orders?
The lead time varies depending on the size and complexity of the order. Typically, domestic orders are fulfilled within 2-4 weeks, while international orders take 4-6 weeks. We always strive to meet project deadlines and will provide a more accurate timeline upon order confirmation.
Do you offer international shipping?
Yes, we ship to international destinations worldwide. Our logistics team ensures that all necessary documentation is in place for smooth customs clearance and delivery. We partner with reliable shipping companies to guarantee safe and timely deliveries.
What is your quality control process?
We maintain a rigorous quality control process at every stage of production. From raw material selection to final inspection, our expert team ensures that every product is free from defects and meets the highest standards for durability and finish.
How do you ensure the safe transport of stones?
We use secure and durable packaging materials such as wooden crates, foam padding, and plastic coverings to protect our products during transit. Each shipment is carefully packed to prevent damage and ensure that the stones arrive in perfect condition.
What payment methods do you accept?
We accept a variety of payment methods including bank transfers, letters of credit (LC), and online payments. Our finance team can provide more details based on your specific requirements.
Can I track my shipment?
Yes, we provide real-time tracking for all orders. Once your shipment is dispatched, we will share tracking information so you can monitor the status of your delivery until it arrives at your location.
What is Saraat Stone’s stance on Corporate Social Responsibility (CSR)?
We are deeply committed to Corporate Social Responsibility. Our policies include strict enforcement of no child labor, ensuring fair labor practices, and maintaining high safety standards for all workers. We also prioritize sustainable practices in our operations, such as water recycling and energy efficiency.
If you have any further questions, please feel free to contact us at export@samraatstones.com or call us at +91-800-055-3225. We’re happy to assist with any inquiries you may have!