Frequently Asked Questions
(FAQ)

We offer a wide variety of natural stones including marble, quartzite, sandstone, basalt, and slate. Each stone is available in different finishes and sizes to suit various project requirements, whether for residential, commercial, or industrial applications.

Yes, we offer customized solutions based on your project specifications. Our advanced manufacturing facility can create custom shapes, sizes, and finishes to meet unique design and architectural needs.

Our natural stones are sourced from the finest quarries across India, known for producing high-quality materials with excellent durability and aesthetic appeal. We carefully select our raw materials to ensure consistency and quality in every product.

Saraat Stone is ISO-certified, holding the ISO 9001:2015 Certificate for quality management, ISO 45001:2018 Certificate for occupational health and safety, and a Certificate of Compliance to ensure we meet international standards for safety, environmental care, and ethical labor practices.

The lead time varies depending on the size and complexity of the order. Typically, domestic orders are fulfilled within 2-4 weeks, while international orders take 4-6 weeks. We always strive to meet project deadlines and will provide a more accurate timeline upon order confirmation.

Yes, we ship to international destinations worldwide. Our logistics team ensures that all necessary documentation is in place for smooth customs clearance and delivery. We partner with reliable shipping companies to guarantee safe and timely deliveries.

We maintain a rigorous quality control process at every stage of production. From raw material selection to final inspection, our expert team ensures that every product is free from defects and meets the highest standards for durability and finish.

We use secure and durable packaging materials such as wooden crates, foam padding, and plastic coverings to protect our products during transit. Each shipment is carefully packed to prevent damage and ensure that the stones arrive in perfect condition.

We accept a variety of payment methods including bank transfers, letters of credit (LC), and online payments. Our finance team can provide more details based on your specific requirements.

Yes, we provide real-time tracking for all orders. Once your shipment is dispatched, we will share tracking information so you can monitor the status of your delivery until it arrives at your location.

We are deeply committed to Corporate Social Responsibility. Our policies include strict enforcement of no child labor, ensuring fair labor practices, and maintaining high safety standards for all workers. We also prioritize sustainable practices in our operations, such as water recycling and energy efficiency.